Products and services

This page will provide a summary of ideas for products and services, developed by the core team as that is formed from collaborators. Ideas so far include:

  • An introductory guide to membership - see Key ideas and Guide
  • Workshops to help organisations think about drivers for change, and what they can do.
  • A game and other tools to help organisations plan for change. First ideas for the game here.
  • A toolkit of resources
  • A suite of tailored online tools. These will be developed with Ruralnet/Networks Online, and other collaborators who join the project. We expect to focus on a mix of free and low cost tools, with some higher value services.

See blog posts listed below, and more here about overall project development.


CoP Facilitator Training


not sure if this will be of interest or not, but I can contract resources from the Improvement & Development Agency to run a community facilitation training event

Details as follows:

Please note: this session is for those who are getting started with facilitating a community of practice, or for those who are currently facilitating a community of practice and would like to learn more about facilitation.

This is a lively and interactive course where delegates will learn what a CoP is, the benefits for those involved, and to start them thinking about their role in running a successful community. This session includes a practical, hands-on experience in using a CoP collaboration platform, recommended ways to engage members and provides delegates to develop as a CoP facilitator from the purpose statement stage, providing them with the know-how to effectively run their CoP. This will enable them to plan their community’s life from launch to successful activity.


  • to explain the concept of a community of practice, both in its face-to-face and online forms
  • to define the roles and responsibilities within a community
  • to examine a community’s typical lifespan
  • to introduce techniques that support the successful running of a community
  • to raise awareness of your role and responsibility as a CoP facilitator
  • to demonstrate the features of the CoP collaboration platform:
  • to provide practical, hands-on experience in using the CoP collaboration platform
  • to allow you to work through the CoP collaboration platform features with a coach on hand
  • to raise awareness of the roles and responsibilities of CoP facilitators
  • to identify the benefits for key stakeholders to assist your business case
  • to consider the importance of measuring success and impact of a community
  • to complete a community management plan to engage potential members
  • to introduce techniques that support your role and responsibilities as a CoP facilitator

Course Overview:

  • community purpose
  • community characteristics and member roles
  • community planning cycle
  • high-impact facilitation methods
  • communication channels
  • CoP collaboration platform walkthrough (with open discussion)
  • CoP collaboration platform hands-on experience (with open discussion)
  • community benefits
  • communities measures and impact, community management plan, community charter
  • best practice in community support
  • personal action plan


  • 15 April 2008
  • 18 June 2008
  • 13 August 2008
  • 8 October 2008
  • 10 December 2008
  • 12 February 2009

Duration: six hours (including optional 30 mins for networking and discussion after course)

Time: 10.00 – 4.30pm

Cost: £500 per delegate


Please get in touch if this is of any interest.

Steve Dale 07769 908777

re: CoP Facilitator training

Steve - thanks, that's just the sort of offering we want to pull togethe, particularly if you can also offer some resource links here that we'll be able to add to the toolkit